Help & FAQs

What can I buy on your e-shop?

Only genuine Czech and European products, mostly health orientated.

How can I pay?

You can pay by PayPal, Credit or Debit Card, American Express, Apple Pay, Google Pay, Alipay, or Wechat Pay.

To which countries do you ship?

We send our products worldwide.

Are the prices including or excluding VAT?

On our e-shop prices are without VAT. Buyers from Europe see the applicable VAT rate in their shopping carts or at the checkout once they have filled in their shipping address. For non-European buyers, all products, including shipping, are without VAT.

Do you sell B2C or B2B?

We sell only B2C (Business to Customer) on our e-shop. If you are a company from Europe you can send us your order by e-mail (with your VAT number included) and pay by PayPal (Credit Card) or Bank Transfer. It is also possible to sell to companies outside of Europe, based on individual agreement. Just contact us.

How long does it take for my package to arrive?

In 1 – 2 days the package will arrive in most countries worldwide. Europe – 1 day, USA & Asia – 2 days, and the rest of the world 3 – 5 days. Due to COVID, your shipment might be delayed a few days. You will be able to see the tracking number on your dashboard (My Account -> Orders), where you can check the current location of your package.

Is there a limit per order?

No, there is not. Another good news is you can order up to 3 kg for the same price which starts at 17 EUR only!

Where are you from?

We are from the Czech Republic (Czechia). Our headquarters are in Prague and our office/store is in Brno.

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