Last updated: 19.10.2021
Welcome to the Reichberg, s. r. o. website (the “Site”)
By placing an order with Reichberg, s. r. o. (“JOuStore”) for products which are sold on the Site (“Products”) you will be deemed to have read, understood, and agreed to these Terms and Conditions (“T&C”). Please read these T&C carefully and, if you are unhappy with any aspect, you should contact our customer service advisors before placing an order with us.
We amend these T&C periodically. Please check the top of this page to see when the T&C was last updated. You should visit this page from time to time to review the current T&C. If any modification is unacceptable to you, your only recourse is to terminate the contract by contacting us.
2. Not Healthcare Advice
6. Acceptance and Inspection of Product
7. General Terms
8. Claims Procedure
We will be happy to answer your questions. You can contact us either via email: [email protected] or at the phone number: +421 940 944 906
Our representative will be available at the above phone numbers Monday through Friday from 8:30 AM to 5:30 PM CET and he/she will immediately attend to your order and answer your questions. To better serve you we recommend that you have your registration number ready (if you are a registered member).
Reichberg, s. r. o.
010 08 Žilina
2. Not Healthcare Advice
The Products and claims made about products on or through the Site have not been evaluated as a medicine and are not approved to diagnose, treat, cure, or prevent disease. The Site is not intended to provide diagnosis, treatment, or medical advice. Products, services, information, and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health-related diagnosis or treatment options. Information provided on the Site and linked websites, including information relating to medical and health conditions, treatments, and products may be provided in summary form. Information on the Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. The Site does not recommend self-management of health issues. Information on the Site is not comprehensive and does not cover all diseases, ailments, physical conditions, or their treatment. Contact your healthcare professional promptly should you have any health-related questions. Never disregard or delay medical advice based upon the information you may have read on the Site. Links to or access from any third-party websites or resources is not an endorsement of any information, product, or service. We are not responsible for the content or performance of any third party websites. Use of any third party websites is at your own risk. You should not use the information or services on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read all information prior to using the product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements. Comments made in any forums on the Site by employees or Site users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent our positions or views. Product ratings by any current or previous employees or Site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a healthcare professional.
By using our Site, you represent and agree that you are at least 18 years of age or older and are fully able and competent to enter into the terms, conditions, representations, and warranties set forth in this T&C; otherwise, please exit the Site. The Site is not intended or designed to attract users under the age of 18. We do not collect personal information from any person we know to be under the age of 18. If you are under the age of 18, you are not permitted to disclose or send to us any personal information. The Site is operated from the Czech Republic and personal information sent to us is governed by the privacy policies of the EU, according to GDPR. We make no representation that the Site or its content (including, without limitation, any products or services available on or through the Site) are appropriate or available for use in other locations.
Deliveries are worldwide. Your order will be delivered to the specified address. However, we are unable to deliver to PO Box addresses. You will be informed about your order shipped from our logistics center via email. The number of your order will be also included in the e-mail. The orders will be shipped no later than 10 days of placing the order. The orders are delivered during workdays.
DHL Express – Trackable Service
- Europe — 1 day
- USA and Asia — 2 days
- Rest of World — 3 to 5 days
Please be aware that deliveries outside of the Czech Republic may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees, or levies. We are unable to offer any assistance or advice if either issue arises.
Some items cannot be shipped overseas due to legislation that prohibits the transport of goods classified as dangerous. These include all our aerosol products.
Payments can be made through the following methods:
– Debit / Credit Card, American Express, Apple Pay, Google Pay via Stripe
– Alipay / WeChat Pay
6. Acceptance and Inspection of Products
Upon acceptance of Products, make sure to duly inspect packaging intactness, number of parcels and, in case of any defects, immediately inform of such event the parcel delivery service directly.
7. General Terms
These Commercial Terms of Reichberg, s. r. o., a branch with registered offices at Vysokoškolákov 33/B, 010 08 Žilina, Slovakia, Company ID No. 53099621, Tax ID No. SK2121260658, registered at the Commercial Register maintained by the Municipal Court in Prague, Section A, File No. 77553, govern mutual rights and obligations of parties arising from Purchase Contract between the Seller and another individual via internet shop of the Seller www.joustore.com in accordance with Section 1751, Subsection 1 of Act No. 89/2012 Coll., the Civil Code. These Commercial Terms do not apply when the party intending to purchase goods from the Seller is a legal entity or an entity ordering goods for its business purposes or for the purpose of its trade as a sole practitioner. The business relationship between the Seller and a Buyer who is not a final consumer is governed by individually agreed-upon terms. This means that the Seller has the right to unilaterally refuse to enter into a Purchase Contract. The Seller shall inform the Buyer accordingly, in writing to an e-mail address provided in the Buyer’s order.
EXECUTION OF PURCHASE CONTRACT
All presentations of the products placed on the web portal of www.joustore.com are informative and the Seller is not obliged to enter into a Purchase Contract specifically related to these products.
Buyer’s order made via the internet-store www.joustore.com or via telephone is a binding proposal of the Buyer to enter into a Purchase Contract with the Seller. The Seller shall immediately acknowledge receipt of the order via email to the email address provided by the Buyer in the order while such confirmation shall not be deemed Seller’s acceptance of the proposal to enter into a Purchase Contract. The Buyer has the right to cancel the order, i.e. to withdraw his proposal to enter into a Purchase Contract without any penalty, until the moment the products are dispatched. The Buyer shall notify the Seller of the cancelation of the order via email or phone. The Purchase Contract is deemed executed by accepting the proposal to enter into a Purchase Contract by the Seller when the dispatch of the Seller’s goods to the Buyer or Seller’s explicit acceptance by email shall constitute acceptance. Prices of products and services (such as postage) listed on the web portal are in EUR, excluding the applicable VAT rate as per current legislation. The Buyers from Europe see the applicable VAT rate in the shopping cart or checkout after inserting their shipping address. The Buyers outside Europe buy all products, including shipping without VAT. The Buyer agrees to use remote means of communication when executing the Purchase Contract. Costs incurred by the Buyer when using remote means of communication in connection with the execution of the Purchase Contract (costs of internet connection, telephone calls) are borne solely by the Buyer. The Purchase Contract is concluded in the English language and is archived by the Seller for the purpose of a proper performance. The contract is not accessible to third parties.
The Buyer may pay for the price of the products and any costs associated with the delivery of the products under the Purchase Contract in the following manner:
(a) Electronically: debit/credit card payment
(b) Electronically: via PayPal payment gateway
(c) Electronically: via Ali Pay or WeChat Pay payment gateway
Seller sends a sales receipt, along with the products to the Buyer; such receipt does not serve as a tax document. The tax document is sent by the Seller only upon Buyer’s written (by e-mail) or phone request.
SHIPPING AND DELIVERY OF PRODUCTS
The cost of shipping and handling is borne by the Buyer according to the method selected when ordering the products. These costs are determined by the prices listed on www.joustore.com. If the Seller is obliged to deliver the products to the premises specified by the buyer in the order, according to the Purchase Contract, the Buyer shall take over the products upon delivery. Upon receipt of the products from the carrier, the buyer is required to inspect the intactness of the packaging of the products and, in the event of any defects, notify the carrier without an undue delay. In the event of a discovery the packaging has tampered in an unauthorized fashion, the Buyer is not required to accept delivery of the parcel from the carrier. In the event that, for reasons on the Buyer’s end, it is necessary to deliver the products repeatedly or in any other way than stated in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the products or the costs associated with a different delivery method.
WITHDRAWAL FROM THE CONTRACT
In accordance with Section 1829 (1) of the Civil Code, the Buyer has the right to withdraw from the Purchase Contract without giving any reason within 14 (fourteen) days of receipt of the goods. Withdrawal from the Contract must be advised to the Seller within this period by e-mail or in writing to the Seller’s address. In case of a withdrawal from the Contract, the Purchase Contract is deemed canceled from the outset. The products must be returned to the Seller within 14 (fourteen) days of withdrawal by the Buyer. If the Buyer withdraws from the contract, the buyer bears the cost of returning the products (e.g. shipping), even if the products cannot be returned by the regular postal route. In the event of a withdrawal from the Contract, the Seller shall return the funds received from the Buyer within 14 (fourteen) days of the withdrawal from the Purchase Contract in the same way as he has received such from the Buyer unless he explicitly agrees with the Buyer on any other way that will not cause the Buyer any additional costs.
The Seller is not obliged to return the received funds to the Buyer until the Buyer returns the goods or proves that the goods were sent back to the Seller. In accordance with Section 1832 of the Civil Code, the Buyer is entitled to a refund of the funds associated with the shipping of products (postage) upon its purchase (not upon its return). This claim, however, only honors the cheapest option offered by the Seller (even if the Buyer chose a more expensive method of shipping when ordering).
The Buyer notes that under Section 1837 of the Civil Code, it is not possible to withdraw from the Purchase Contract and return the products if the consumer has opened the products and thus tampered with the originality of the packaging.
The Buyer acknowledges that if the returned products are damaged or worn out, the Seller is entitled to compensation for the damage caused to the products and is entitled to offset this claim unilaterally against the Buyer’s claim for repayment of the purchase price.
If a gift is provided to the Buyer together with the goods, the Gift Contract between the Seller and the Buyer is deemed entered into with the condition that if the Buyer withdraws from the Purchase Contract, the Gift Contract expires and the Buyer is obliged to return the gift provided with the goods to the Seller.
Until acceptance of the goods by the Buyer, the Seller is entitled to withdraw from the Purchase Contract at any time. In such case, the Buyer shall be informed thereof by the Seller via e-mail, to the address stated in the order, and will refund the Buyer the purchase price, without an undue delay.
RIGHTS FROM DEFECTIVE PERFORMANCE
The Seller is liable to the Buyer for the products having no defects and that at the time the Buyer has accepted the products:
(a) the products have characteristics which the parties have agreed to and, should such stipulation be missing, the products have properties that the Seller or the manufacturer has described or which the Buyer reasonably expects with regard to the nature of the products and to the advertising by the Seller or the manufacturer thereof;
(b) the products are fit for the purpose the Seller indicates or to which the products of that type are normally used;
(c) the products are in the appropriate quantity, degree, or quality;
(d) the products comply with the legal requirements.
The Buyer’s right from the defective performance is based on a defect which the merchandise carries upon the acceptance by the Buyer. If the defect occurs within six (6) months of receipt, it is assumed that the products were defective already upon acceptance.
If the defective performance is a material breach of contract, the Buyer is entitled to:
(a) remove the defect by supplying a new item without defect or by supplying the missing item;
(b) remedy the defect by repairing the item;
(c) a reasonable discount on the purchase price;
(d) withdrawal from the Contract.
The buyer shall advise the Seller of the rights he elects to exercise upon notifying of the defect, or without an undue delay after the defect is advised. The Buyer may not change such an election without the Seller’s consent.
Rights from defective performance are claimed by the Buyer at the Seller’s address at the registered offices of the company: Reichberg, s. r. o., Vysokoškolákov 33/B, 010 08 Žilina, Slovakia.
The moment of exercising the right from defective performance shall be the moment when the Seller received defective products from the Seller.
The Czech Commercial Inspection, with the registered offices at Štěpánská 567/15, 120 00 Praha 2, Czech Republic, ID: 000 20 869, Internet address: https://adr.coi.cz/cs, is responsible for out-of-court settlement of consumer disputes. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer arising out of the Purchase Contract.
PERSONAL DATA PROTECTION
The Seller undertakes that all personal data provided by the Buyer is handled in accordance with the Personal Data Protection Act No. 101/2000 Coll. and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Personal data are for the sole purpose of the Seller and are not provided to third parties except for shippers to whom only the data strictly necessary for the transportation of products to the Buyer are provided.
The Buyer has the right to ask the Seller in writing to change or delete his/her personal data at any time from the Seller’s database.
REPORTING DUTY OF THE PAYER
Under the Sales Records Act, the Seller is required to issue a receipt to the Buyer.
8. Claims Procedure
We provide our customers with a 24-month warranty period if the period unless a longer period is specified directly on the merchandise.
If the product, its packaging, or the use instructions define a period of use, in accordance with special legal regulations, the warranty period will end upon the expiration of such period.
The warranty period commences with the Buyer receiving the delivered products. The warranty period is extended by the time the product was under repair. In the case of replacement of the products for new ones during the warranty period, the warranty period begins to run again at the time of receipt of the new products.
Filing a Claim
Under all circumstances, we try to accommodate our customers. If a consumer discovers a defect in the purchased products during the warranty period, he/she has the right to file a claim with us.
Send the claimed products (if feasible, include a copy of the sales receipt, and possibly a cover letter with a brief description of the defect) to our mailing address.
If you are claiming cosmetic products due to an allergic reaction, please also include the medical report that we need in order to process a claim with our suppliers/manufacturers.
Reichberg, s. r. o., Vysokoškolákov 33/B, 010 08 Žilina, Slovakia.
To file a claim contact:
Email: [email protected]
Phone number: +421 940 944 906
We will inform you about the receipt of the claimed products within 2 business days of entering the products into the claim process in the form of a claim report sent to your e-mail address.
Claims Handling Procedure
We will resolve the complaint within 30 days of receipt of the products claimed. In the event that your claim is not settled within this period, we will replace your products with a new one or refund your money at your request. The customer is informed about the way the claim is processed by e-mail in the form of a record in the claim report.
WE’RE HERE FOR YOU!
If you have any questions, do not hesitate to contact us!